Terms & Conditions and Privacy Policy
www.madeinmoseleyshop.co.uk is operated by Moseley Community Development Trust, The Post Office Building, 149-153 Alcester Road, Moseley, Birmingham, B13 8JP.
Payment
All prices are shown in UK pounds and VAT is added at the checkout stage.
VAT is charged at the local rate on selected items. Customers may be able to recover VAT incurred by contacting Eurocash Corporation plc (0)1273 325000, info@eurocashvat.com. Eurocash are specialists in recovering cross boarder VAT.
Paying by PayPal
Payment by PayPal online is quick, easy and secure. Simply follow the on-screen instructions to make your payment. Transactions take place via a secure server link (SSL) making use of the latest encryption technology.
Delivery
Please note that all our products are sent directly from the artist or designer-makers. A delivery charge is added to each product.
Delivery charges vary according to the destination and the weight and number of items ordered. These charges are calculated and displayed in the checkout process prior to sending the order or asking for payment.
Once the order is ready for dispatch we estimate it will be received;
- 2 – 5 working days after receipt of payment for the UK
- 7 – 10 working days after receipt of payment for Europe (mainland)
- 10 – 14 working days after receipt of payment for the Rest of the World
Due to the bespoke hand-made nature of the products and the fact that some products are made to order, it may be the case that the product that you have ordered is not always immediately available. If this is the case you will be informed on the product detail page under the heading delivery notes or by the designer-maker after your order has been received.
If you have any specific order enquiries then please contact info@madeinmoseleyshop.co.uk
Returns & Refunds Policy
The Made in Moseley Shop aims to provide you with the highest quality of goods and service. However, from time to time customers may need to return items.
If you are not satisfied with your purchase prior to or on receipt of the item or it is faulty, you must firstly email info@madeinmoseleyshop.co.uk to negotiate a return, and then return goods within 7 days of receipt. Reasonable care should be taken of any goods received and returned items must be unused. Please make a note of your name, address and order number when returning the item. The right to return personalised goods or goods made to a consumer's specification does not apply unless faulty or agreed by the artist or design-maker.
Customers will pay for return delivery. Items should be sent back to the artists or designer maker Recorded Signed For (UK) or International Signed For (Europe and Rest of World) to ensure that they are received.
Items can be exchanged for another item within the member's collection or a refund can be issued, so please specify which item you would like when returning your item. Please note that items can not be exchanged for items from other member's collections.
Money can only be refunded to the card used for the original purchase via PayPal. You will receive this within 14 days of receipt of the returned item.
You will be informed of the return address once a refund or exchange has been negotiated.
If you have any specific order enquiries then please contact info@madeinmoseleyshop.co.uk
Copyright and Trademark
Copyright in all material on this website (code, graphics, design, text) has been granted to Moseley Community Development Trust but Media Content Lab, part of Birmingham City University retains the right to be acknowledged as the author of any or all of the design, text and imagery not including product images of text. The content of the website is protected by Copyright in any combination and any file format.
All brand names, product names, product images and titles of items on the website are trademarks or trade names of the suppliers of the items shown.
Suppliers assume all responsibility for any images or text content they post to the website. Any supplier posting Images assumes all liability for copyright violation regarding any images they have posted to the website or any Legal actions resulting from any inappropriate Image or text information they have posted, or any other part of the website they have personally added content to.
The content of this website may be printed for personal informational use as long as the Copyright notices are also reproduced. The content may not be re-distributed, re-sold, reproduced, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, for photocopying, recording or otherwise, without prior permission of Moseley Community Development Trust and Media Content Lab, part of Birmingham City University. Any infringements will be rigorously pursued.
Disclaimer
In no event shall Moseley Community Development Trust and Media Content Lab, part of Birmingham City University be liable for any special, indirect or consequential damages or any damages whatsoever arising out of or in connection with the use of information available on the Made in Mosley Shop website.
The information and related graphics published on www.madeinmosleyshop.co.uk may contain technical inaccuracies or typographical errors. Changes are periodically made to the prices and details on the website. Moseley Community Development Trust and Media Content Lab, part of Birmingham City University may make improvements and/or changes to the products or services described herein at any time and without notice. Therefore Moseley Community Development Trust and Media Content Lab, part of Birmingham City University disclaims any and all liability for the correctness, up-to-dateness, and completeness of the information and data provided on www.madeinmosleyshop.co.uk.
All items are subject to availability. Prices on the website remain valid until further notice.
Moseley Community Development Trust and Media Content Lab, part of Birmingham City University reserves the right to refuse to supply an individual at any time.
Colour accuracy of the items on www.madeinmosleyshop.co.uk cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.
Links to Third Party Sites
The Made in Moseley Shop website may include links that will allow you to leave the site. These linked sites are not under the control of the Made in Moseley Shop and as such the Made in Moseley Shop is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites. The Made in Moseley Shop is not responsible for webcasting or any other form of transmission received from any linked site. Any links provided by the Made in Moseley Shop are only as a convenience, and the inclusion of a link does not imply endorsement by the Made in Moseley Shop of any site.
Governing Law
Use of this site means you agree to the terms and conditions of use of this web site, which constitutes a contract governed by English Law. The English courts shall have jurisdiction in all matters concerning and incidental to any offer or agreement for the purchase and sale of items from www.madeinmosleyshop.co.uk.
These terms and conditions may be varied from time to time and should be checked regularly. If you do not agree to one or more of these terms and conditions you should leave the website.
Moseley Community Development Trust and Media Content Lab, part of Birmingham City University cannot be certain that all the material on www.madeinmosleyshop.co.uk at any time will comply with all laws of every country in the world and cannot accept responsibility for any such breach.
Collection of Data / Privacy Policy
Moseley Community Development Trust and Media Content Lab, part of Birmingham City University gathers data in accordance with the Data Protection Act 1998. Information about you is only collected to process your order, and these details are not used to send you unsolicited information. Any data is distributed only within Moseley Community Development Trust and Media Content Lab, part of Birmingham City University and to no other external organisations except with your express permission.
When making a purchase from www.madeinmosleyshop.co.uk you will be asked to provide your name, email address, delivery address, phone number and credit card or debit card number.
The information held about you needs to be accurate and up to date. You can check and amend the information held about you at any time.
Cookies
The website uses session cookies only; no personal information is stored in these cookies. The cookie will be deleted upon leaving the website.
Security
All transactions take place via a secure server link (SSL) making use of the latest encryption technology (Verisign Approved).
The trusted third party organisation PayPal (www.paypal.co.uk) is used to collect and process all Credit/Debit card information securely. This data is encrypted and stored in accordance with the highest industry standards, and PayPal makes use of the most sophisticated anti-fraud software.
As such, no record of Credit/Debit card information is kept on (client name)'s records. This ensures maximum security.